Return and Refund Policy for Guddies e-store

Jõustuv kuupäev 19/12/2024

At Guddies e-pood, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return and refund policy. Please read the following terms for more information on how to request a return or refund.

1. Return Period

  • You have 14 days from the date of receiving your order to request a return or refund.
  • To initiate a return, you must contact us within 14 days after delivery, regardless of whether the item has been opened or not.

2. Eligibility for Return

To be eligible for a return and refund, your item must meet the following criteria:

  • Unused and Unworn: The product must be in its original, unused condition.
  • Original Packaging: The product must be returned with its original packaging, including all accessories and parts.
  • Non-Refundable Items: Certain items are non-returnable, including but not limited to:
    • Customized or personalized products
    • Clearance or sale items
    • Gift cards

3. How to Request a Return

To request a return, please follow these steps:

  1. Contact Us: Email us at [your email address] or call [your phone number] to notify us of your intent to return the product.
  2. Provide Information: Include your order number, the product you wish to return, and the reason for the return.
  3. Return Authorization: We will provide you with instructions for returning the item and, if necessary, a return authorization number.

4. Return Shipping

  • Return Shipping Costs: You will be responsible for the return shipping costs unless the product is defective or we made an error in your order.
  • Return Shipping Label: We may provide you with a prepaid return shipping label for defective or incorrect items. In other cases, the customer must cover the cost of return shipping.
  • Shipping Carrier: Please return the item via a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item if it is lost during transit.

5. Refund Process

Once your returned item is received and inspected, we will notify you of the status of your refund. If the return is approved:

  • Refund Method: The refund will be processed to the original payment method used for the purchase. Please note that it may take up to 5-10 business days for the refund to appear in your account depending on your payment provider.
  • Partial Refunds: If the product shows signs of use or is returned with missing parts, we may issue a partial refund or charge a restocking fee.

6. Exchanges

At this time, we do not offer direct exchanges. If you wish to receive a different product, please return the original item and place a new order.

7. Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at [your email address] or [your phone number] with:

  • A description of the damage or defect.
  • Photos of the damaged or defective item and packaging. We will offer a full refund or send a replacement at no additional cost to you.

8. Refund Timeline

  • Processing Time: Refunds will be processed once the returned item is received and inspected. This may take up to 7 business days.
  • Notification: You will be notified by email once your refund is issued.

9. Võtke meiega ühendust

If you have any questions about our return or refund policy, please contact us:

  • E-mail: info@guddies.ee
  • Phone: +372 5811 0614

Thank you for shopping at Guddies e-store! We appreciate your business and are committed to ensuring you are completely satisfied with your purchase.

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